Privacy Policy

Information We Collect

At Zelthrivance, we collect various types of information to provide you with our cost management services effectively. This includes personal information you provide directly when creating an account, such as your name, email address, phone number, and business details.

We also collect financial data that you choose to share with our platform, including transaction records, expense categories, budget information, and banking details necessary for our services. Additionally, we automatically collect technical information like IP addresses, browser types, device information, and usage patterns to improve our platform's functionality.

• Personal identification information (name, email, phone number)
• Financial transaction data and expense records
• Technical data including IP address and device information
• Usage analytics and platform interaction data
• Communication records and customer support interactions

How We Use Your Information

Your information helps us deliver personalized cost management solutions tailored to your specific needs. We analyze your financial data to provide insights, generate reports, and offer recommendations that can help you optimize your spending patterns and achieve better financial outcomes.

We use your contact information to communicate important updates about your account, send you relevant financial insights, and provide customer support when needed. Technical data helps us maintain platform security, troubleshoot issues, and continuously improve our user experience.

Data Protection and Security

We implement industry-standard security measures to protect your sensitive information. This includes encryption of data both in transit and at rest, secure server infrastructure, and regular security audits to identify and address potential vulnerabilities.

Our team follows strict access controls, ensuring that only authorized personnel can access your data for legitimate business purposes. We also maintain comprehensive backup systems and disaster recovery procedures to protect against data loss.

• End-to-end encryption for all sensitive data transmissions
• Regular security audits and penetration testing
• Secure cloud infrastructure with redundant backups
• Multi-factor authentication for account access
• Employee training on data protection best practices

Your Rights and Choices

You have significant control over your personal information and how we use it. You can access, update, or correct your account information at any time through your user dashboard. If you wish to delete your account entirely, we provide a straightforward process while ensuring we retain only what's legally required.

You can opt out of marketing communications while still receiving important service-related messages. We also respect your right to data portability, allowing you to export your financial data in commonly used formats if you choose to switch to another service provider.

Under Australian privacy laws, you have the right to file complaints about our data handling practices. We take all privacy concerns seriously and will work with you to resolve any issues promptly and fairly.

Data Sharing and Third Parties

We maintain strict policies regarding data sharing and only work with trusted third-party service providers who meet our security standards. These partners help us deliver core services like payment processing, data analytics, and customer support, but they're contractually bound to protect your information.

We may share anonymized, aggregated data for research purposes or to improve our services, but this never includes personally identifiable information. In rare cases, we may be required to disclose information to comply with legal obligations, court orders, or to protect the safety and security of our users.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Generally, we keep account information for the duration of your active subscription plus seven years for financial record-keeping purposes, as required by Australian business regulations.

When you request account deletion, we begin the process immediately, though some information may be retained in our backup systems for up to 90 days. We also maintain transaction logs for fraud prevention and regulatory compliance, but these records are anonymized whenever possible.

You can request specific information about what data we hold about you and our retention schedule by contacting our privacy team. We're committed to transparency about our data practices and will provide detailed explanations of our retention policies.

International Data Transfers

While Zelthrivance operates primarily within Australia, some of our trusted service providers may process data in other countries with adequate privacy protections. We ensure all international transfers comply with Australian Privacy Principles and include appropriate safeguards to protect your information.

We regularly review the privacy laws and practices in countries where our data may be processed, ensuring they meet standards equivalent to Australian privacy protections. If you have concerns about international data transfers, please contact us to discuss your specific situation.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. When we make significant changes that affect how we handle your personal information, we'll notify you via email and through our platform.

We encourage you to review this policy periodically to stay informed about how we protect your privacy. The effective date at the bottom of this policy indicates when the current version was last updated.